We want you to be completely satisfied with your purchase from our Ecommerce store. If you need to return a product or request a refund, please review our Refund and Returns Policy below.
Eligibility for Returns:
- Our policy allows for returns within 14 days from the date of delivery.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Some products, such as perishable goods, intimate or sanitary items, and downloadable software, may not be eligible for returns due to their nature. Please check the product description or contact our customer service team for clarification.
Initiating a Return:
- To initiate a return, please contact our customer service team within the specified return period and provide the following information:
- Order number
- Reason for the return
- Desired resolution (refund, replacement, etc.)
- Our customer service team will guide you through the return process and provide you with a return authorization, if applicable.
- Please carefully package the item to be returned, including all original accessories and documentation.
- You are responsible for the return shipping costs unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping method for your return.
- Once we receive the returned item and verify its condition, we will process the refund or exchange according to your chosen resolution.
- If you are eligible for a refund, we will initiate the refund to your original payment method.
- Refunds may take 7 working days to process, depending on your payment provider’s policies.
- Shipping costs are non-refundable unless the return is due to a defective or incorrect item received.
- If you wish to exchange a product for a different size, color, or model, please contact our customer service team to check availability.
- Exchanges are subject to product availability and any price differences between the original and exchanged items may apply. We will guide you through the exchange process and any additional payment required.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team immediately.
- We may request supporting evidence, such as photographs or a detailed description of the issue, to assist with the resolution process.
- Depending on the situation, we will arrange for a replacement, repair, or refund for the damaged or defective item.
- Certain items may not be eligible for returns due to hygiene reasons, copyright restrictions, or other limitations. These items will be clearly stated as non-returnable in the product description.
We strive to provide a smooth and hassle-free return and refund process. If you have any questions or concerns about our Refund and Returns Policy, please contact our customer service team.